Customer Service

If you have a question that is not listed below, email us at beansales@thebestspicybeans.com   and we’ll be happy to assist you.

What forms of payment do you require?
We accept Visa, Mastercard, American Express and Discover. We also accept Paypal.

Do I need a Paypal Account to be able to make a purchase at thebestspicybeans.com?

No, you don’t. You need to select the Paypal method at checkout, but the next screen will allow you to choose either a paypal account or your own credit card.

Does thebestspicybeans.com charge a sales tax?

Yes and No. To all of you who purchase product and ship your order to a California address you are subject to sales tax. Out of California there is no sales tax.

What happens if, for some reason, I receive damaged products?

We take extra precaution in packing your content to ensure it arrives undamaged. All jars are wrapped in air-bubble or foam cushioning.

In the event that you receive damaged product, please contact us at beansales@thebestspicybeans.com

Can I send a package to a different location?

Yes, our checkout function allows you to enter a shipping address that is different from your billing address so you can send gifts to friends and relatives.

Do you sell outside of the U.S.A?

Yes, please be advised that any taxes or customs fees are the responsibility of the customer and we cannot be responsible for them.

If you want to buy in Canada, please go to www.blazesbeans.com and you can find some local retailers that sell our product in Canada.

If you want to buy in Mexico, please send us an email to beansales@thebestspicybeans.com and we can save you on shipping costs.

How do you calculate your shipping costs?

Our shipping rates are determined by the total weight of your order and the postal zip code to where your order is being shipped. Unlike most companies who base their shipping charges on total dollar value, we use current USPS shipping tables. There are no hidden shipping costs.

When will I receive my beans?

Order processing takes 3 business days. After we have shipped your order, it can take from 1 to 6 business days to receive your package, depending on your zip code.

You can always track your shipment at www.usps.com

What happens after I place an Order?

After you shop and checkout, you will receive an email notification with your order number and customer number, you will also receive a link to view you order status.

 The first status of the order will be NEW.

After we review your order its status will be changed to IN PROCESS.

We will then proceed to pack your order for shipment. Once the order has been shipped, you will be notified via email with a tracking number and the status of the order will be changed to SHIPPED.

You can always come back to review your order and view the tracking number under NOTES.

In the rare event that we have a problem with your order, Its status will be  CONTACT US.